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PenPower Technology Ltd.

FAQs (Frequently Asked Questions)

WorldCard Office (Windows 7 / Vista 32 or 64 bit, Windows XP 32 bit)

Question:The computer cannot detect device of the WorldCard Office scanner when you plug it into USB port from computer. What can I do?

[Step1]  Please plug the scanner to USB port.
 
[Step2]  Which OS are you installing into?
For Type 1, if it is Windows XP version , please go to "Start" and select "My Computer", and then right click on "My Computer" and select "Properties", and then select "Device Manager" and click it.
Refer to following screen print.
1-1)

 
1-2)

 

For Type 2, if it is Windows Vista version, please go to "Start" and select "Computer", and then right click on "Computer" and select "Properties", and then select "Device Manager" and click it.
Refer to following screen print.
2-1)

 
2-2)

 

For Type 3, if it is Windows 7 version, please go to "Start" and select "Computer", and then right click on "Computer" and select "Properties", and then select "Device Manager" and click it.
Refer to following screen print.
3-1)

 
3-2)

 
 
[Step3]  Please kindly check if "USB Device" or "600dpi USB scanner" is showed, and then right click on it and select "Properties".

 
[Step4]  Please select "Details", and then select "Hardware lds" to check USB\Vid&Pid information.
 
For example, If it is a " USB\Vid_07b3&Pid_0446" (Office 786) , you may visit following FAQ:
On Windows XP  or
On Windows Vista / 7
 
If it is a " USB\Vid_07b3&Pid_0447" (Office 787) , you may visit following FAQ:
On Windows XP  or
On Windows Vista / 7