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PenPower Technology Ltd.

FAQs (Frequently Asked Questions)

WorldCard Ultra plus (Windows 7 / Vista 32 or 64 bit, Windows XP 32 bit)

Question:What are the basic troubleshooting methods when WorldCard Ultra plus can’t scan?

1. The USB wire behind the WorldCard Ultra plus must be pulled out totally, and plugged into the USB port when you are using it. Also make sure that the USB wire doesn’t block the card exit (see the picture below for example).

2. Before inserting business cards, please pull up the upper shell as the blue arrow shows in the picture below. Then insert the cards along the left side as the red arrow shows in the picture below.

3. Pease insert the business card with the side that you want to scan face up into the slot (see the picture below for example).
Use the calibration card included in the product box, with the white side face up when calibrating WorldCard plus.